Return Policy

Our Return Policy in short

  • Contact The Midnight Raven before returning any items.
  • You can return the product within 30 days of delivery.
  • The product must be in new condition.
  • To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’.
  • If a package is unclaimed you might have to pay a handling fee.

Items Eligible for Refund
Items damaged during shipping

Items Eligible for Exchange:
Items purchased within 30 days of enquiry.
Item must be an equal or greater value of new item.

Return Policy
Please contact The Midnight Raven before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts The Midnight Raven and gives information relevant and the reason for complaint.

Return Conditions
You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. The Midnight Raven suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

The Midnight Raven will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning A Package
Please note that The Midnight Raven is not responsible for any return shipping fees or costs. Sorry for any inconvenience.
If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. The Midnight Raven is not responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages
For packages that are not cashed at your post office within 14 days, The Midnight Raven reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.