{"id":39,"date":"2018-11-11T03:04:29","date_gmt":"2018-11-11T03:04:29","guid":{"rendered":"http:\/\/beta.themidnightraven.ca\/?page_id=39"},"modified":"2021-05-27T14:27:03","modified_gmt":"2021-05-27T18:27:03","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/themidnightraven.ca\/help\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-bottom-center is-style-default\" style=\"min-height:600px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1400\" height=\"699\" class=\"wp-block-cover__image-background wp-image-54\" alt=\"\" src=\"https:\/\/themidnightraven.ca\/staging\/wp-content\/uploads\/2018\/11\/Join-Our-Team.jpg\" style=\"object-position:54% 52%\" data-object-fit=\"cover\" data-object-position=\"54% 52%\" srcset=\"https:\/\/themidnightraven.ca\/wp-content\/uploads\/2018\/11\/Join-Our-Team.jpg 1400w, https:\/\/themidnightraven.ca\/wp-content\/uploads\/2018\/11\/Join-Our-Team-600x300.jpg 600w, https:\/\/themidnightraven.ca\/wp-content\/uploads\/2018\/11\/Join-Our-Team-1200x599.jpg 1200w\" sizes=\"(max-width: 1400px) 100vw, 1400px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-top mb-5 is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-theme-default-color has-theme-white-background-color has-text-color has-background\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"has-text-align-right is-style-amatic-font has-xlarge-font-size wp-block-heading\">Return Policy<\/h1>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group py-5\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Our Return Policy in short<\/strong><\/p>\n\n\n\n<ul><li>Contact The Midnight Raven before returning any items.<\/li><li>You can return the product within 30 days of delivery.<\/li><li>The product must be in new condition.<\/li><li>To avoid any Customs charges please clearly mark the package \u2018RETURNED GOODS\u2019.<\/li><li>If a package is unclaimed you might have to pay a handling fee.<\/li><\/ul>\n\n\n\n<p><strong>Items Eligible for Refund<\/strong><br>Items damaged during shipping<\/p>\n\n\n\n<p><strong>Items Eligible for Exchange:<\/strong><br>Items purchased within 30 days of enquiry.<br>Item must be an equal or greater value of new item.<\/p>\n\n\n\n<p><strong>Return Policy<\/strong><br>Please contact The Midnight Raven before returning any items.<\/p>\n\n\n\n<p>It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts The Midnight Raven and gives information relevant and the reason for complaint.<\/p>\n\n\n\n<p><strong>Return Conditions<\/strong><br>You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. The Midnight Raven suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.<\/p>\n\n\n\n<p>The Midnight Raven will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.<\/p>\n\n\n\n<p><strong>Returning A Package<\/strong><br>Please note that The Midnight Raven is not responsible for any return shipping fees or costs. Sorry for any inconvenience.<br>If a returned item is shipped international, please clearly mark the package \u2018RETURNED GOODS\u2019, to avoid any Customs charges. The Midnight Raven is not responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.<\/p>\n\n\n\n<p><strong>Transport Damage<\/strong><br>If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.<\/p>\n\n\n\n<p><strong>Unclaimed Packages<\/strong><br>For packages that are not cashed at your post office within 14 days, The Midnight Raven reserves the right to charge you a handling fee to cover return shipping and freight companies\u2019 administrative costs.<\/p>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator is-style-moon\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Our Return Policy in short Contact The Midnight Raven before returning any items. You can return the product within 30&#8230;<br \/><a class=\"readmore\" href=\"https:\/\/themidnightraven.ca\/help\/return-policy\/\">Continue Reading ><\/a><\/p>\n","protected":false},"author":1,"featured_media":54,"parent":35,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/themidnightraven.ca\/wp-json\/wp\/v2\/pages\/39"}],"collection":[{"href":"https:\/\/themidnightraven.ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/themidnightraven.ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/themidnightraven.ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/themidnightraven.ca\/wp-json\/wp\/v2\/comments?post=39"}],"version-history":[{"count":8,"href":"https:\/\/themidnightraven.ca\/wp-json\/wp\/v2\/pages\/39\/revisions"}],"predecessor-version":[{"id":14361,"href":"https:\/\/themidnightraven.ca\/wp-json\/wp\/v2\/pages\/39\/revisions\/14361"}],"up":[{"embeddable":true,"href":"https:\/\/themidnightraven.ca\/wp-json\/wp\/v2\/pages\/35"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/themidnightraven.ca\/wp-json\/wp\/v2\/media\/54"}],"wp:attachment":[{"href":"https:\/\/themidnightraven.ca\/wp-json\/wp\/v2\/media?parent=39"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}